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Ticket System

The Discord ticket bot for support that stays organized.

Notoq is a Discord ticket bot with a dashboard: members open a ticket with one click on a panel, your team works in a private channel or thread, and every finished case leaves a transcript and a rating. The ticket system is part of the free plan.

Invite Notoq for freePlans and prices

What the ticket system does

From the first click to the archived ticket, without your team having to memorize commands.

Panels with up to 10 ticket types

One panel carries up to 10 ticket types, as buttons or as a select menu. Each type has its own questions, roles, category and naming scheme.

Questions before the ticket opens

Up to 5 questions per ticket type, shown as a form. The answers stay on the ticket, even after the channel is long gone.

Own channel or private thread

Every ticket gets its own channel, or a private thread under a parent channel. With threads you never hit Discord's limit of 500 channels per server.

Claim, transfer, close

Your team claims a ticket, moves it to another ticket type, closes it with a reason and reopens it. By button, by /ticket command or in the dashboard.

Transcript and audit trail

On deletion the bot saves up to 500 messages as a transcript, files it in your log channel and sends it to the creator by DM.

Ratings from 1 to 10

After deletion the creator rates the ticket with a score from 1 to 10 and a comment. The dashboard shows the average per supporter.

Set up in four steps

Without ticket roles and without a panel nothing happens. Everything else can wait.

  1. Invite Notoq and open the dashboard

    Add the bot to your server, sign in with Discord and open the Tickets page. The overview shows what is still missing.

  2. Use the quick start

    Pick one of 4 templates (Support, Community, Shop, Applications), set team and storage, and choose the channel for the panel. After that the panel is already in the channel.

  3. Define the ticket roles

    List up to 10 roles that may look into every ticket. Without that entry only the creator sees their own ticket.

  4. Set the log channel and test it yourself

    Pick the log channel for transcripts and the channel for ratings. Then click your own panel and walk the whole path once: claim, close, delete.

What is free and what Premium adds

The ticket system runs completely on the free plan. Premium raises one limit and unlocks one setting.

Free

  • 1 panel with up to 10 ticket types
  • Questions before creation, ticket roles and required roles
  • Own channel or private thread
  • Transcript, log channel and ratings
  • All /ticket commands and the workload board

Premium

  • 15 panels, 75 with Professional
  • You decide who may close tickets: creator and team, team only, or custom roles

AI instant support, AI triage and AI summaries need the AI subscription, not Premium. After a cancellation the oldest panel stays active; the others are locked, not deleted.

Compare all plans

Common questions

Open the help center

Is the Discord ticket bot free?

Yes. The ticket system is part of the free plan: 1 panel with up to 10 ticket types, questions, transcript, log channel and ratings. Premium raises the limit to 15 panels and lets you decide who may close tickets.

How many tickets may one member have open at the same time?

Exactly one out of the box. The setting "Max. open tickets per user" lets you raise that to 10. Open and claimed tickets count, closed ones no longer do.

Where do the transcripts end up?

When a ticket is deleted, the bot stores up to 500 messages on the ticket, attaches them as a text file to the entry in your log channel and sends the same text to the creator by DM. Closing alone produces no transcript.

Channels or threads: which one should I use?

Own channels are the familiar way and can be sorted into categories for open, in progress and closed. Private threads know no channel ceiling, and a Discord server holds at most 500 channels. A switch only applies to new tickets.

Does the AI answer tickets?

Only if you want it to. AI instant support, triage and summaries are off out of the box and need an AI subscription of their own. Without it the ticket system works exactly the same, just without the AI parts.

What happens to my panels if I cancel Premium?

Nothing is deleted. On the free plan the oldest panel stays active, the others are locked and marked in the dashboard until you have Premium again.

Set up your ticket system tonight.

Invite Notoq, use the quick start and click your first panel. The ticket system is free.

Invite Notoq for free